We are looking for a Call Center Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.
Converting inquiries into leads and grow customer base.
Skills
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Must know, Kannada, English & Hindi (other languages are an advantage)
Proficient in Microsoft Office, excel, internet usage
Qualification
Higher Secondary (12th Pass)
Minimum 1 year of call centre experience
Job Types: Full-time, Contract Pay: — ₹20,OOO.OO per month Location: Bengaluru Last Date: Febraury 28, 2023 submit your resume at sanand@primehealers.com
