This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, Privacy policy and Terms of Use for access or usage of the primehealers.com website.

The domain name primehealers.com (hereinafter referred to as “Website”) is owned by Alerthands Healthcare Services Pvt. Ltd. incorporated under the Indian Companies Act 2013 with its registered office at #281, 5th B cross, income tax layout, 8th block, Nagarbhavi 2nd stage- 560072, India (hereinafter referred to as “Alerthands Healthcare”).
“We/we” or “Our/our” or “Us/us” or “Alerthands Healthcare” or “Company” or “Lessor” refers to Alerthands Healthcare and shall include its successors and assignees. “Website” or “Site” or “App” shall mean primehealers.com and such other websites and mobile applications as may be developed by Alerthands Healthcare from time to time. “You” or “Your” or “Yourself” or “User” or “Lessee” shall mean reference to the Prospect or Customer or his/her representative and any other user accessing the Site and/or registering on the site.

We maintain this website as a service to our customers. By using our website, you are agreeing to comply with and be bound by the below Rental Agreement and Terms of Use contained therein. If you do not agree to these terms, you should not use the website or review information on the website. As such, your access and/or use of the services implies your acceptance of the said Terms, as amended from time to time, and constitutes an agreement between you and the Company. The Company reserves the right, with or without notice, to change these Terms in its sole and absolute discretion. The most current version of these Terms supersedes all previous versions and can be viewed by clicking on the “Terms & Conditions of Use” link on the website. It is advised that you review these Terms of Use prior to using the website at each instance.

Violation of the Rental Agreement below including ‘Theft’ of the product will invite Civil and Criminal action initiated by Alerthands Healthcare against the user including but not limited to filing a First Information Report (“FIR”) with the police and pursuance of the case amongst other recourses and damages that the Company can seek.

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

REGISTERED USER AVAILABILITY

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User on the site and shall not transact on the site. As a minor if you wish to use or transact on the site, such use or transaction may be made by your legal guardian on the Website.

GENERAL CONDITIONS OF THIS RENTAL AGREEMENT

The parties to this agreement are the Lessor and the Lessee where Alerthands Healthcare is the Lessor & the user of the website is the Lessee. The terms of this rental agreement (herein referred to as ‘Agreement’) constitute a contract between the parties herein named. The Lessor provides the services of providing products across multiple categories on rent for specific durations of time whilst the Lessee hires these services on their own free will on payment of a rental fee and/or security deposit to the Lessor on the following terms and conditions which constitute this agreement.

NATURE OF SERVICES

The parties to this agreement are the Lessor and the Lessee where Alerthands Healthcare is the Lessor & the user of the website is the Lessee. The terms of this rental agreement (herein referred to as ‘Agreement’) constitute a contract between the parties herein named. The Lessor provides the services of providing products across multiple categories on rent for specific durations of time whilst the Lessee hires these services on their own free will on payment of a rental fee and/or security deposit to the Lessor on the following terms and conditions which constitute this agreement.
1. primehealers.com is an online platform for renting of products, across categories, listed on the site (hereinafter referred to as “Products”) which are offered by the Lessor and/or Vendors (as defined herein below) on a rent basis for specific periods of time upon payment of a Rental fee (hereinafter referred to as ‘Rental fee’) and a refundable security deposit (hereinafter referred to as ‘Security deposit’) by the Lessee to the Lessor.
2. Upon completion of the registration process/ or filling request form on the Website, or by contacting through customer care number or through WhatsApp number registered on the website, the Lessee can able to place the order.
3. The Products listed on the Website for renting may be either listed by the Lessor or Third Party vendors (hereinafter referred to as ‘Vendors’). The Lessor may at it’s sole discretion allow vendors to list their own products on the Website for rental to other Users of the Website.
4. Transactions: In respect of the products rented on the website, the Lessor charges a rental fee and a security deposit which shall be payable by the Lessee for undertaking a rental transaction. The rental fee shall be the total of the fee payable towards rental of a Product for a specific period of time and applicable taxes.
5. The Transactions for Products shall also be additionally governed by specific policies imposed from time to time examples of which are the Privacy policy, Returns & Cancellation policy, Damage policy, etc. which are incorporated here by reference and individually displayed on the website. By agreeing to this Agreement the Lessee explicitly agrees to these specific policies too. In addition, these terms and policies may be further supplemented by Product specific conditions or any Vendor conditions as may be applicable, which may be displayed on the webpage of that Product.
6. The Lessor reserves the right to not provide any of its services to the Lessee. Services may be denied for any reason including but not limited to credit risk, breakage risk, etc. and the Lessor may deny its Services without providing any explanation for the same with prior intimation as defined.

TERM OF THE AGREEMENT

This Agreement shall commence on either a.) the date of the order placed by the Lessee for the specific products which are contained in the order and billed to the Lessee or b.) on the Lessee giving the Lessor any deposit as part of any membership programme offered by the Lessor. This Agreement shall remain in full force and effect until a.) the Lessor refunds all refundable deposits (defined below) that it holds of the Lessee and b. the Lessor has no outstanding payments to be received from the Lessee for any invoices that it has issued to the Lessee.

REFUNDABLE DEPOSIT

In addition to the rental fee payable by the Lessee for renting out products, the Lessee shall pay the security deposit and/or a refundable membership deposit for any Members Club floated by the Lessor (herein referred to as ‘Membership Deposit’ and together with ‘Security Deposit’ herein referred to as ‘Refundable Deposits’). These Refundable Deposits shall not carry any interest for the entire tenure for which they are held by the Lessor. In case any damages are found to the product (as per the Damage policy of the company as displayed on the website), including non-return of the product or any of its items, the Lessor shall have the right to deduct the monetary value of such damages, as assessed solely by the Lessor, from the Refundable Deposits given by the Lessee. If the assessed damage is greater than the Refundable Deposits of the Lessee held by the Lessor, the Lessor shall issue a final bill to the Lessee for payment of such excess amount which needs to paid to the designated bank account of the Lessor (mentioned in the final bill) within 7 days of submission of such a bill to the registered email id/WhatsApp of the Lessee or by hard copy

ORDER CONFIRMATION

On receipt of the order, the rental fee and the refundable deposits, the Lessor shall confirm the order to the Lessee by sending a confirmation to the registered e-mail address of the Lessee or through WhatsApp
The order raised by the Lessee shall be further processed subject to successful verification of the KYC of the Lessee and serviceability of the delivery location of that order by the Lessor. In case the KYC verification is not successful, or the location is not serviceable by the Lessor, the Lessor reserves the right to reject the Lessee’s order any time prior to the delivery date and start time of that order.
In the event, any product selected by the Lessee is unavailable, the Lessor shall inform the same to the Lessee and offer alternative products for rental in lieu of the payments made by the Lessee for the original product. The Lessee has the option to either accept or deny such alternative products. In case the Lessee denies accepting an alternative product, the Lessor shall refund the Rental fee and security deposit to the Lessee and cancel the order. The Lessor will not be responsible for any loss, damages, consequential or inconsequential in nature caused to the Lessee due to the cancellation of any order for any reason.

DELIVERY POLICY

For confirmed orders of the Lessee, the Lessor shall deliver and pick up the Products from the specified delivery address mentioned in the order. The cost of the delivery shall be borne by the Lessee. The Lessors delivery team will wait for a maximum of 15 mins for the Lessee or their representative for either accepting the product at time of delivery or returning the product post the rental period as the case may be, post which they will be free to leave and would have fulfilled the Lessors obligation to deliver/pick up the product rented by the Lessee. The Lessee shall be present at the location at the time of delivery at the start time and the end time of the rental or any other alternate time as mutually agreed between the Lessor and the Lessee. In case the Lessee is unavailable at the agreed time, the Lessee agrees to have their immediate family members accept delivery or return the product as the case may be, on the Lessee’s behalf. If the immediate family members are not available the Lessee will need to appoint a representative for taking delivery or returning the product on their behalf and the same shall be communicated in writing by sms/ whatsapp or to customer helpline no. of the Lessor prior to the delivery or pickup time of the product.
ACCEPTANCE OF DELIVERY
At the time of delivery, the Lessee or their representative shall inspect the physical condition and ensure that the Products are working and in usable condition prior to accepting delivery of the Products. For the physical condition of the products, photographs of the products will be clicked by the Lessor’s delivery associate and any damage present will be noted by the delivery associate. The Lessee agrees to satisfy themselves that the product at time of delivery is in the condition as recorded by the delivery associate in the delivery app/WhatsApp. The Lessee will provide a photo-id of themselves to identify themselves. The picture of the photo-id given by the Lessee at time of delivery will serve as confirmation of the Lessee of the condition of the product recorded in the delivery app/WhatsApp.

PICK UP OF PRODUCT

At the time of pick-up of the product our delivery associate will physically inspect the product, take product pictures and note down comments which will serve as proof of the physical condition of product at the time of pick-up. The working condition of the product will be checked on return of the product to the company’s warehouse. The Lessee specifically agrees to the working condition being checked at a later time than the pick-up time and in their absence. Further the Lessee agrees to accept the Lessor’s assessment of the product with respect to the working condition and physical condition of the product as final.

OWNERSHIP OF PRODUCTS, LICENSE TO USE

The Product provided for Rent, is, and shall at all times be and remain the sole and exclusive property of the Lessor or the Vendors; as the case may be and the Lessee shall have no right, title or interest therein or thereto except as expressly set forth in this document. Nothing in this Agreement shall be construed as a transfer of ownership of the Products to the Lessee. The Lessee shall give immediate notice to the Lessor if any of the Products are about to become liable or are threatened with seizure and the Lessee shall indemnify the Lessor against all loss and damages caused by such action against its Products.
The Lessor grants the Lessee a personal, limited, non-exclusive, non-transferrable license to use Services for their personal, non-commercial use solely as set forth in these Terms of Use. The granting of license is mere license to use the Services hereof and that these Services have not been sold to the Lessee. The Lessee’s use of Services shall always be subject to their compliance with these Terms of Use. Any commercial use by the Lessee of Services or material contained in the website is strictly prohibited. The Lessee is expressly prohibited from transferring, sublicensing or otherwise distributing Services or rights to use Services.

DAMAGE POLICY

Based on the condition of the product as evidenced by the product photos taken at time of delivery, pickup and the working condition of the product as ascertained by the physical examination of the product on return, the Lessor will ascertain the extent of damage and repairs (hereinafter referred to as ‘repair cost’), if any, required to the product. This repair cost will be communicated to the Lessee. Pls note the Lessor will not be able to provide a breakup of the repair cost, just the total amount, which will be final. The Lessor hereby clarifies that they are not concerned with and will not entertain estimates from other service providers/ examine other alternatives for repair of the products.
​The following are the repairs and damage guidelines which can vary case to case depending on the damage, but assessment will be done basis these guidelines and actuals. Pls note the Lessor will not be able to provide details of the purchase price, procurement sources, depreciation policy or other similar information for any of the products but will follow the below guidelines as far as possible.

1. For normal wear and tear of the product which is reasonable to assume for the period of rental by the Lessee, no  charges are levied.

1. For any cosmetic damage not hampering the working of the product, actual repair costs or a maximum of 25% of the MRP of the product (whichever is lower) will be charged.