Privacy issues are a high priority for us at ‘Prime Healers’ and we follow standard industry practices to maintain your personal information. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled it won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly.

2.2 Availing Service And Interaction With Service Providers

In addition to the rental fee payable by the Lessee for renting out products, the Lessee shall pay the security deposit and/or a refundable membership deposit for any Members Club floated by the Lessor (herein referred to as ‘Membership Deposit’ and together with ‘Security Deposit’ herein referred to as ‘Refundable Deposits’). These Refundable Deposits shall not carry any interest for the entire tenure for which they are held by the Lessor. In case any damages are found to the product (as per the Damage policy of the company as displayed on the website), including non-return of the product or any of its items, the Lessor shall have the right to deduct the monetary value of such damages, as assessed solely by the Lessor, from the Refundable Deposits given by the Lessee. If the assessed damage is greater than the Refundable Deposits of the Lessee held by the Lessor, the Lessor shall issue a final bill to the Lessee for payment of such excess amount which needs to paid to the designated bank account of the Lessor (mentioned in the final bill) within 7 days of submission of such a bill to the registered email id/WhatsApp of the Lessee or by hard copy

2.3 Third Party Services:

Further, the Company shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you.  You understand that third party services may be made available by the Company on the Website. For example, you may be able to find or book a Home sample collection service (from Lab) through the Website. Please note that in the event you choose to avail any such third party services that are made available on the Website, you will be absolutely and solely responsible for your interactions with such third party service providers. The Company hereby does not endorse the services of any third party service providers that are made available on the Website.

2.4 Report Fee, Service Fee and Payment:

Primehealers.com offers various services. While some services are provided free of cost, there are certain services which chargeable and cost will be collected by the users. The preparation of the Report by the Doctor of your choice is conditioned by your payment of the Report Fee to the Doctor stated in the profile of the particular Doctor. Please note that the Report Fees vary according to each Doctor. In case you choose to avail the Home collection service by any diagnostic centre the charges are applicable. The company may in such event provide billing services on behalf of the Service Provider. Should you wish to avail those Paid Services, you acknowledge that Company will collect the payment for such Paid Services for and on behalf of the Service Provider providing such clinical services. You shall pay the Report Fee and Service Fee using the payment mechanism on the Website. You acknowledge and confirm that Company shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for the provision of Paid Services, for any reason whatsoever.

ACCEPTANCE OF DELIVERY

At the time of delivery, the Lessee or their representative shall inspect the physical condition and ensure that the Products are working and in usable condition prior to accepting delivery of the Products. For the physical condition of the products, photographs of the products will be clicked by the Lessor’s delivery associate and any damage present will be noted by the delivery associate. The Lessee agrees to satisfy themselves that the product at time of delivery is in the condition as recorded by the delivery associate in the delivery app/WhatsApp. The Lessee will provide a photo-id of themselves to identify themselves. The picture of the photo-id given by the Lessee at time of delivery will serve as confirmation of the Lessee of the condition of the product recorded in the delivery app/WhatsApp.

PICK UP OF PRODUCT

At the time of pick-up of the product our delivery associate will physically inspect the product, take product pictures and note down comments which will serve as proof of the physical condition of product at the time of pick-up. The working condition of the product will be checked on return of the product to the company’s warehouse. The Lessee specifically agrees to the working condition being checked at a later time than the pick-up time and in their absence. Further the Lessee agrees to accept the Lessor’s assessment of the product with respect to the working condition and physical condition of the product as final.

OWNERSHIP OF PRODUCTS, LICENSE TO USE

The Product provided for Rent, is, and shall at all times be and remain the sole and exclusive property of the Lessor or the Vendors; as the case may be and the Lessee shall have no right, title or interest therein or thereto except as expressly set forth in this document. Nothing in this Agreement shall be construed as a transfer of ownership of the Products to the Lessee. The Lessee shall give immediate notice to the Lessor if any of the Products are about to become liable or are threatened with seizure and the Lessee shall indemnify the Lessor against all loss and damages caused by such action against its Products.
The Lessor grants the Lessee a personal, limited, non-exclusive, non-transferrable license to use Services for their personal, non-commercial use solely as set forth in these Terms of Use. The granting of license is mere license to use the Services hereof and that these Services have not been sold to the Lessee. The Lessee’s use of Services shall always be subject to their compliance with these Terms of Use. Any commercial use by the Lessee of Services or material contained in the website is strictly prohibited. The Lessee is expressly prohibited from transferring, sublicensing or otherwise distributing Services or rights to use Services.

DAMAGE POLICY

Based on the condition of the product as evidenced by the product photos taken at time of delivery, pickup and the working condition of the product as ascertained by the physical examination of the product on return, the Lessor will ascertain the extent of damage and repairs (hereinafter referred to as ‘repair cost’), if any, required to the product. This repair cost will be communicated to the Lessee. Pls note the Lessor will not be able to provide a breakup of the repair cost, just the total amount, which will be final. The Lessor hereby clarifies that they are not concerned with and will not entertain estimates from other service providers/ examine other alternatives for repair of the products.
​The following are the repairs and damage guidelines which can vary case to case depending on the damage, but assessment will be done basis these guidelines and actuals. Pls note the Lessor will not be able to provide details of the purchase price, procurement sources, depreciation policy or other similar information for any of the products but will follow the below guidelines as far as possible.

1. For normal wear and tear of the product which is reasonable to assume for the period of rental by the Lessee, no  charges are levied.

1. For any cosmetic damage not hampering the working of the product, actual repair costs or a maximum of 25% of the MRP of the product (whichever is lower) will be charged.