1. Acceptance of Terms and Applicability

Welcome to primehealers.com (a “Website”) owned and operated by Alerthands Healthcare Services Pvt. Ltd. under its registered trademark Prime Healers® (Hereinafter referred as “Prime Healers”, the “Company”, “we”, “us”, “our”) having its registered office at #36 & 37, 14th cross, Krishnanandanagar, Malagala, Nagarbhavi 2nd stage, Bangalore- 560091.

The Agreement applies to you whether you are:-

1. A patient, his/her representative or affiliates, user of Website searching for Service Provider through our Website (“End-User”, “you”, or “User”)

2. A medical practitioner or healthcare service provider (whether an organization or Individual) or similar institution who are registered on the Website or wishing to get registered (“Service Provider”, “you”, “User”).

These terms of use (the “Terms of Use”) govern your use of the website, both as a casual visitor and as a registered user. In addition, when you use any Prime Healers services (e.g. medical equipment details, home care details, or any other service), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. BY USING THE WEBSITE, AND/OR BY REGISTERING WITH US, YOU SIGNIFY THAT YOU AGREE TO THESE TERMS OF USE, including that you consent to the information practices disclosed in the privacy policy.
The Company reserves the right to change this Site and these terms and conditions at any time without notice and liability to you or any third party. The Prime Healers™ retains the right to deny access to anyone whom we believe has violated any of these Terms of Use.
This Agreement defines the terms and conditions under which you are allowed to use staging.primehealers.com and describes the manner in which we shall treat your account while you are registered as a member with us. If you have any questions about any part of the Agreement, feel free to contact us at support@primehealers.com.
If you disagree with any part of these terms and conditions, or if you are under the age of eighteen (18) please do not use our website.
Your use of this Website and any dispute arising out of such use of the Website is subject to the laws of the Republic of India

2. TERMS OF USE APPLICABLE TO ALL USERS OTHER THAN SERVICE PROVIDERS

The terms in this Clause 2 are applicable only to Users other than Service Providers.

2.1 Creation of anAccount/Registration of End-User

To use the Website with the aim to ask the Doctor for an Opinion and a Report, to book an appointment or service with the service provider, you will have to create your personal account (“Account”) by completing the online registration process. During the registration process, you will be asked to fill-in the registration form with your Name, email address, phone number and create a password that you will use to login to the Website. Please note that all registrations are subject to our acceptance and you have no right to an Account. Acceptance of registration is granted at our sole discretion. You understand that Company may introduce a fee for registration on the Website (“Registration Fees”). Registration Fees, if and when introduced shall be non-refundable.

By creating an Account, you warrant that you are at least 18 years old and are legally capable of entering into binding agreements with us and the Service Provider. You are only allowed to create one Account and it is one process only. It is not allowed to use the Website for purposes other than those provided for in and governed by these Terms and Conditions of Use.

The User is responsible for maintaining the confidentiality of the User’s account access information and password if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify the Company of any actual or suspected unauthorized use of the User’s account or password. Although Company will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Company or others due to such unauthorized use.

2.2 Availing Service And Interaction With Service Providers

In addition to the rental fee payable by the Lessee for renting out products, the Lessee shall pay the security deposit and/or a refundable membership deposit for any Members Club floated by the Lessor (herein referred to as ‘Membership Deposit’ and together with ‘Security Deposit’ herein referred to as ‘Refundable Deposits’). These Refundable Deposits shall not carry any interest for the entire tenure for which they are held by the Lessor. In case any damages are found to the product (as per the Damage policy of the company as displayed on the website), including non-return of the product or any of its items, the Lessor shall have the right to deduct the monetary value of such damages, as assessed solely by the Lessor, from the Refundable Deposits given by the Lessee. If the assessed damage is greater than the Refundable Deposits of the Lessee held by the Lessor, the Lessor shall issue a final bill to the Lessee for payment of such excess amount which needs to paid to the designated bank account of the Lessor (mentioned in the final bill) within 7 days of submission of such a bill to the registered email id/WhatsApp of the Lessee or by hard copy

2.3 Third Party Services:

Further, the Company shall not be held responsible for any lapses, shortcomings or deficiency of services by such third party service providers to you.  You understand that third party services may be made available by the Company on the Website. For example, you may be able to find or book a Home sample collection service (from Lab) through the Website. Please note that in the event you choose to avail any such third party services that are made available on the Website, you will be absolutely and solely responsible for your interactions with such third party service providers. The Company hereby does not endorse the services of any third party service providers that are made available on the Website.

2.4 Report Fee, Service Fee and Payment:

Primehealers.com offers various services. While some services are provided free of cost, there are certain services which chargeable and cost will be collected by the users. The preparation of the Report by the Doctor of your choice is conditioned by your payment of the Report Fee to the Doctor stated in the profile of the particular Doctor. Please note that the Report Fees vary according to each Doctor. In case you choose to avail the Home collection service by any diagnostic centre the charges are applicable. The company may in such event provide billing services on behalf of the Service Provider. Should you wish to avail those Paid Services, you acknowledge that Company will collect the payment for such Paid Services for and on behalf of the Service Provider providing such clinical services. You shall pay the Report Fee and Service Fee using the payment mechanism on the Website. You acknowledge and confirm that Company shall not be liable for the treatment or be treated as the health care provider on account of such collection of the payments or for the provision of Paid Services, for any reason whatsoever.

ACCEPTANCE OF DELIVERY

At the time of delivery, the Lessee or their representative shall inspect the physical condition and ensure that the Products are working and in usable condition prior to accepting delivery of the Products. For the physical condition of the products, photographs of the products will be clicked by the Lessor’s delivery associate and any damage present will be noted by the delivery associate. The Lessee agrees to satisfy themselves that the product at time of delivery is in the condition as recorded by the delivery associate in the delivery app/WhatsApp. The Lessee will provide a photo-id of themselves to identify themselves. The picture of the photo-id given by the Lessee at time of delivery will serve as confirmation of the Lessee of the condition of the product recorded in the delivery app/WhatsApp.

PICK UP OF PRODUCT

At the time of pick-up of the product our delivery associate will physically inspect the product, take product pictures and note down comments which will serve as proof of the physical condition of product at the time of pick-up. The working condition of the product will be checked on return of the product to the company’s warehouse. The Lessee specifically agrees to the working condition being checked at a later time than the pick-up time and in their absence. Further the Lessee agrees to accept the Lessor’s assessment of the product with respect to the working condition and physical condition of the product as final.

OWNERSHIP OF PRODUCTS, LICENSE TO USE

The Product provided for Rent, is, and shall at all times be and remain the sole and exclusive property of the Lessor or the Vendors; as the case may be and the Lessee shall have no right, title or interest therein or thereto except as expressly set forth in this document. Nothing in this Agreement shall be construed as a transfer of ownership of the Products to the Lessee. The Lessee shall give immediate notice to the Lessor if any of the Products are about to become liable or are threatened with seizure and the Lessee shall indemnify the Lessor against all loss and damages caused by such action against its Products.
The Lessor grants the Lessee a personal, limited, non-exclusive, non-transferrable license to use Services for their personal, non-commercial use solely as set forth in these Terms of Use. The granting of license is mere license to use the Services hereof and that these Services have not been sold to the Lessee. The Lessee’s use of Services shall always be subject to their compliance with these Terms of Use. Any commercial use by the Lessee of Services or material contained in the website is strictly prohibited. The Lessee is expressly prohibited from transferring, sublicensing or otherwise distributing Services or rights to use Services.

DAMAGE POLICY

Based on the condition of the product as evidenced by the product photos taken at time of delivery, pickup and the working condition of the product as ascertained by the physical examination of the product on return, the Lessor will ascertain the extent of damage and repairs (hereinafter referred to as ‘repair cost’), if any, required to the product. This repair cost will be communicated to the Lessee. Pls note the Lessor will not be able to provide a breakup of the repair cost, just the total amount, which will be final. The Lessor hereby clarifies that they are not concerned with and will not entertain estimates from other service providers/ examine other alternatives for repair of the products.
​The following are the repairs and damage guidelines which can vary case to case depending on the damage, but assessment will be done basis these guidelines and actuals. Pls note the Lessor will not be able to provide details of the purchase price, procurement sources, depreciation policy or other similar information for any of the products but will follow the below guidelines as far as possible.

1. For normal wear and tear of the product which is reasonable to assume for the period of rental by the Lessee, no  charges are levied.

1. For any cosmetic damage not hampering the working of the product, actual repair costs or a maximum of 25% of the MRP of the product (whichever is lower) will be charged.